Refund policy

At RefrigerantSale, we want you to be satisfied with your purchase. You may request a refund within 30 days from the delivery date if your order qualifies under this policy.

Due to the nature of our products, including refrigerants, gases, hazardous materials, and pressurized products, physical returns are generally not accepted once an order has been delivered. Refund requests are reviewed on a case-by-case basis.

30-Day Refund Policy

Refund requests must be submitted within 30 days of the delivery date.

To request a refund, please contact us at:

Email: contact@refrigerantsale.shop

Please include:

• Your order number

• An explanation of the reason for your refund request

• Photos or other information when requested

We will review your request and determine whether the order qualifies for a refund.

Return Conditions

Because many of our products are hazardous, pressurized, regulated, or safety-sensitive, customers should not ship products back without prior written authorization from RefrigerantSale.

If a physical return is specifically approved, we will provide instructions regarding the return process and any applicable shipping requirements.

Non-Returnable Items

Due to safety, regulatory, and product-handling requirements, the following products are generally not eligible for physical return:

• Refrigerants

• Gases

• Hazardous materials

• Flammable products

• Pressurized products

• Opened or used products

• Products that have been installed, transferred, or otherwise used

• Sale or clearance items

• Gift cards

• Products that cannot legally or safely be resold after delivery

A refund may still be considered within the 30-day period when the circumstances qualify under this policy.

Return Authorization Required

Do not return any product without contacting us first.

If RefrigerantSale determines that a return is appropriate, we will provide return instructions and any required authorization.

Please include:

• Your order number

• Reason for the return

• Photos of the product and packaging when applicable

• Any other information requested by our customer service team

Unauthorized returns may not be accepted or may be subject to additional processing requirements.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately after delivery.

If your order arrives damaged, defective, or you receive the wrong product, contact us as soon as possible at contact@refrigerantsale.shop.

What to Provide

Please provide:

• Order number

• Description of the issue

• Clear photos of the product

• Clear photos of the packaging and shipping label

Do not use or attempt to modify a damaged or defective product.

Resolution Options

Depending on the circumstances, RefrigerantSale may provide:

• A full refund

• A replacement product

• A partial refund

• Another appropriate resolution approved by our customer service team

For products damaged during shipping or incorrectly shipped by us, we will review the issue and determine the appropriate resolution.

Refunds

Processing Timeline

Once a refund has been approved:

• Refunds are processed within 1–3 business days

• Refunds are issued to the original payment method

• Your bank or credit card provider may require additional time to post the refund to your account

Actual posting times may vary depending on your financial institution.

Refund Amount

If your refund is approved, the refund amount will be determined based on the circumstances of the claim.

Original shipping charges may be non-refundable unless the refund is related to an error made by RefrigerantSale, such as shipping the wrong product or a defective item.

Partial Refunds

Partial refunds may be considered in circumstances such as:

• The product has been partially used

• The product or packaging has been damaged after delivery

• Certain items or accessories are missing

• The circumstances do not qualify for a full refund but warrant an adjustment

Partial refunds are determined at the discretion of RefrigerantSale based on the circumstances of the order.

Exchanges

We do not offer direct exchanges as a standard option.

If you receive a defective, damaged, or incorrect product, please contact us. Depending on availability and the circumstances of the issue, we may provide a replacement or refund.

Hazardous & Pressurized Products

Many RefrigerantSale products are classified as hazardous, regulated, flammable, or pressurized materials.

For safety and regulatory reasons:

• Do not return these products without authorization

• Do not ship hazardous or pressurized products using an unauthorized method

• Do not attempt to modify, refill, transfer, or dispose of products improperly

• Contact us for specific instructions if a return is approved

Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

Orders that have already been shipped or delivered may not be eligible for cancellation. Once an order has been delivered, the request will be handled under our 30-day refund policy.

Store Credit

In certain situations, RefrigerantSale may offer store credit as an alternative to a monetary refund.

Store credit will only be issued when agreed upon by the customer and RefrigerantSale and cannot be exchanged for cash unless required by applicable law.

Customer Responsibility

Customers are responsible for providing accurate shipping information when placing an order.

Refunds may not be available for orders delivered to the address provided by the customer if the issue results from incorrect or incomplete shipping information.

Contact for Returns & Refunds

Email: contact@refrigerantsale.shop

When contacting us, please include your order number and a description of the issue so we can assist you as quickly as possible.

Customer Satisfaction

At RefrigerantSale, we stand behind the products we sell and want our customers to have a positive experience. If you have an issue with your order, please contact us within 30 days of delivery, and our team will review your request and work with you toward an appropriate resolution.